Last updated: July 29, 2026
1. Introduction
This Privacy Policy explains how MyTradeNest collects, uses, shares, and protects information when you use our platform - whether you're a vendor or service provider running a shop, a staff member helping run one, or a customer browsing or ordering from a shop. We process personal data in line with Ghana's Data Protection Act, 2012 (Act 843).
2. Information We Collect
Account data (vendors, service providers, staff)
Full name, business name, email address, phone number, and password (stored securely, not in plain text) when you sign up, plus any profile or shop details you add - such as shop name, description, logo, and business address.
Order and customer data
When a customer places an order - with or without creating an account - we collect their name, email, phone number, delivery address, and order details (items, quantities, notes). This information is shared with the specific vendor the order was placed with, so they can fulfill it.
Business and inventory data
Product listings, prices, cost prices, stock levels, and sales records that a vendor enters to run their shop. Cost prices and profit figures are visible only to that vendor (and their staff, where permitted) - never to customers or other vendors.
Payment data
Online payments and subscription billing are processed by Paystack. We do not store your full card number or CVV. For Mobile Money or cash-on-delivery orders, we store only the transaction reference and payment method chosen, not your Mobile Money PIN.
Usage and analytics data
We track shop-level activity - store visits, product views, and clicks on WhatsApp/Instagram/Facebook links - so vendors can see it in their own Reports dashboard. This is aggregated per shop and used for the vendor's own analytics, not sold to third parties or shared across shops.
Support and referral data
Messages you send us through in-app chat or our contact form, and, if you join our referral program, your referral code and which sign-ups are attributed to it.
Cookies and local storage
We use cookies and browser local storage to keep you signed in, remember dashboard preferences (like a collapsed sidebar), and avoid double-counting repeat visits/views in analytics. You can clear these through your browser at any time, though some features may stop working correctly.
3. How We Use Your Information
- Operating shop pages, processing orders, and routing them to the right vendor
- Billing subscription plans and processing payments through Paystack
- Sending account, order, and sign-up confirmation emails (including confirmation codes and order notifications)
- Generating the analytics and profitability reports vendors see on their own dashboard
- Providing customer support and responding to messages
- Administering the referral program
- Detecting and preventing fraud or abuse of the platform
- Complying with Ghanaian legal and regulatory obligations
4. How We Share Information
We share information only as needed to operate the platform:
- With the vendor a customer orders from, so the order can be fulfilled (name, contact details, delivery address, and order contents)
- With our service providers, who process data on our behalf under their own security obligations: Supabase (database and authentication hosting), Resend (transactional email delivery), and Paystack (payment processing)
- With legal or regulatory authorities where required by Ghanaian law or a valid court order
- In connection with a business transfer (such as a merger or acquisition), with notice to affected users
We do not sell personal data, and we do not share a vendor's cost prices or profit data with anyone other than that vendor and their authorized staff.
5. Data Retention
We keep account, order, and financial records for as long as your account is active and afterward for as long as needed to meet tax, accounting, and legal obligations, or to resolve disputes. You can request deletion of your account as described below; some order records may need to be retained even after deletion where the law requires it.
6. Data Security
We use industry-standard measures - including encrypted connections, access controls, and row-level data isolation between shops - to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we work to keep your data appropriately protected.
7. Your Rights
Under Ghana's Data Protection Act, 2012, and depending on your relationship with us, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data, subject to our legal and record-keeping obligations
- Object to certain processing, such as marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details below. Vendors and staff can also view and update most of their own account and shop data directly from their dashboard.
8. Children's Privacy
MyTradeNest accounts (vendor, service provider, and staff) are not intended for individuals under 18. We do not knowingly collect account data from children. If we learn that a minor has created an account, we will take steps to remove it.
9. International Data Processing
While MyTradeNest is built for Ghanaian businesses, some of our service providers (such as our database host and email provider) may process or store data on servers located outside Ghana. Where this happens, we require those providers to protect your data to a standard consistent with this Policy.
10. Third-Party Links
Shop pages may link out to third-party services such as WhatsApp, Instagram, or Facebook (for example, a "Contact via WhatsApp" button). We are not responsible for the privacy practices of these external services, and we encourage you to review their own privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, features, or legal requirements. We will post the updated Policy here with a new "Last updated" date, and for significant changes we may notify you directly.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, contact us at info@kowordatech.com. We will respond within a reasonable timeframe.